Privacy Policy
Effective Date: December 24, 2024 | Last Updated: December 24, 2024
TackOn Table, a product of TackOn LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, purchase POS hardware, or use our restaurant point-of-sale software and services.
Information We Collect
Information You Provide Directly
We collect information you provide when creating an account, making a purchase, or contacting support:
- Account Information: Name, email address, phone number, business name, job title
- Billing Information: Billing address, payment method details, transaction history
- Shipping Information: Delivery address and contact details for hardware orders
- Business Information: Restaurant type, number of locations, operational details
- Support Communications: Messages, emails, call records when you contact us
Information Collected Automatically
When you use our website or services, we automatically collect:
- Usage Data: Pages visited, features used, time on site, click patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Location Data: General geographic location based on IP address
Information From POS System Usage
When you use TackOn Table POS software, we process:
- Transaction Data: Sales records, payment types, order history
- Inventory Data: Stock levels, product information, supplier details
- Staff Data: Employee names, roles, schedules, activity logs
- Customer Data: Customer orders and preferences stored in your system
Payment Information
All payment information is processed securely through PCI DSS-compliant payment processors. We do not store complete credit card numbers on our servers.
How We Use Your Information
We use collected information to:
- Process hardware orders and deliver POS equipment to your restaurant
- Provide, maintain, and improve our point-of-sale platform and services
- Process subscription payments and manage your account
- Provide customer support, training, and onboarding assistance
- Send order confirmations, shipping updates, and delivery notifications
- Send service updates, security alerts, and administrative messages
- Send promotional offers and marketing communications (with your consent)
- Analyze usage patterns and improve user experience
- Detect, prevent, and address fraud and security issues
- Comply with legal obligations and enforce our terms
Data Sharing and Disclosure
We do not sell your personal data.
We may share your information with:
- Service Providers: Third parties assisting with hosting, payment processing, shipping, analytics, email delivery, and customer support
- Shipping Partners: Carriers including UPS, FedEx, and USPS for hardware delivery
- Payment Processors: To securely process transactions
- Legal Authorities: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Storage and Security
We implement industry-standard security measures:
- Data stored on secure cloud servers with encryption in transit and at rest
- SOC 2 compliance and PCI DSS standards for payment data
- Daily automated backups ensuring data integrity and availability
- Access controls, multi-factor authentication, and audit logs
- Regular security assessments and vulnerability testing
Data Retention
We retain your information according to the following schedule:
- Account Data: While active, plus 7 years after closure for legal/tax purposes
- Transaction Records: 7 years for financial and tax compliance
- Hardware Order Records: 7 years for warranty and legal purposes
- Marketing Data: Until you opt out or request deletion
Your Privacy Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information (subject to legal retention requirements)
- Opt out of marketing communications
- Request data portability
- Restrict or object to certain processing activities
To exercise these rights, contact us at privacy@tackontable.com
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Improve user experience and site performance
- Deliver relevant advertising
You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.
International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including the United States. We ensure appropriate safeguards through standard contractual clauses and other legal mechanisms.
Children’s Privacy
Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.
Contact Us
Questions about this Privacy Policy? Contact us:
TackOn Table (a product of TackOn LLC)
- Email: privacy@tackontable.com
- Phone: (833) 882-2566
- Address: 1211 Providence Drive, Allen, TX 75002
By using our website, purchasing our products, or using our services, you acknowledge that you have read and understood this Privacy Policy.